How much are your footage clips and how do you price them?
How much is shipping?
What kind of payment choices do you offer?
Do you offer any discounts or incentives?
How do you handle the privacy of visitors to Nature Library?
Do you offer packages or compilations of your footage?
What is the source of your footage?
What exactly is royalty free stock footage and how may I use it?
What do I get when I purchase footage from Nature Library?
What file formats are available and in what media?
What method do you use to compress your Quicktime movies?
What is a "codec"?
Are the clips compatible with my Mac, PC or Unix/Linux computer?
Do you support international standards?
I'm using the footage for broadcast, what are some of the other applications where
people are using the footage?
Why am I unable to view the movie samples in my browser?
Do the clips include sound?
What happens after I place my order?
Am I able to obtain my purchased clips on video tape?
Will the clips playback on a widescreen plasma TV?
Will the videos repeat when they are done playing?
I have not received my download link via e-mail, what should I do?

If you do not see your question amongst this list, feel free to ask it here!



ANSWERS:

• How much are your footage clips and how do you price them?
  For the sake of simplicity, every one of our clips are priced at $20.00/USD.
  We do also offer a 50% discount on purchases of more than 5 clips, which
  would then make the clips $10.00/USD each. See discount section below for
  more info.
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• How much is shipping?
  Shipping is now no longer necessary as we've moved to an all digital,
  completely downloadable solution. You will simply download your
  purchased footage from a link provided in a confirmation e-mail.
  You should still confirm that our footage will work for you by
  checking this list of NTSC compatible countries.
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• What kind of payment choices do you offer?
  2Checkout.com, Inc. is an authorized retailer of Nature Library.
  Feel free to utilize any of the following: Visa, Mastercard,
  Discover, American Express, Diners, JCB and debit cards
  with the Visa, Mastercard logo.
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• Do you offer any discounts or incentives?
  Yes. We offer a HUGE 50% discount on your order if you purchase more
  than 5 clips in any one order. For example, say you purchase 6 clips at
  $20.00/each, instead of that costing the normal $120.00, the discount
  incentive price is now $60.00. The shopping cart will automatically
  calculate this discount. We're here to help.
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• How do you handle the privacy of visitors to Nature Library?
  We completely respect any and ALL information gathered or requested
  by Nature Library. We would never share, trade, sell or give that information
  to a third party. For a full explanation of our privacy policy, please click here.
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• Do you offer packages or compilations of your footage?
  Not at this time, although we are considering the idea. Currently, all Nature
  Library clips are sold independently at affordable prices.
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• What is the source of your footage?
  All Nature Library footage is shot with a Sony MiniDV camera,
  model: DCR TRV-900. It is NTSC format.
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• What exactly is royalty free stock footage and how may I use it?
  Royalty free stock footage is an inexpensive alternative to
  the lofty priced footage available from a traditional stock footage
  agency. Purchasing a royalty free clip from Nature Library entitles you
  to full ownership of that clip which in turn enables you to utilize it in your projects any way you'd like. Royalty free clips are free of "royalty payments"
  that normally would be required for the future use of that clip. The only thing you CAN NOT do is resell our footage.
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• What do I get when I purchase footage from Nature Library?
  As of September 2005, Nature Library has evolved to offer complete digital download of purchased video footage. Direct Download links will be sent via a confirmation e-mail.
  The selected clips come in Apple Quicktime format. The resolution
  is NTSC DV, 720x480 straight from the camera. No degradation because
  it's an all digital process.
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• What file formats are available and in what media?
  Nature Library currently offers all of our clips in the Apple
  Quicktime format. We make them available via direct download. All clips are
  NTSC/DV (720 x 480), compressed at 29.97 frames per second.
  Currently, we do not have PAL format footage available. If you'd like
  to contribute your PAL format nature footage to the Nature Library catalog,
  please view this link for more information.
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• What method do you use to compress your Quicktime movies?
  Nature Library clips are compressed with the DV/DVCPRO - NTSC compression codec. The NTSC/DV codec allows us to compress the movies to a manageable size and although some will argue that the Photo JPEG codec is better in quality, no visibly noticable difference can be established. Saving the files as such is an efficient way of storing the footage. Simply import the files into your Non-Linear Editor (NLE) or software package of choice.
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• What is a "codec"?
  Short for compressor/decompressor, a codec is any technology
  for compressing and decompressing data. Codecs can be implemented
  in software, hardware, or a combination of both. Some other popular codecs
  for computer video include MPEG, Indeo, Photo JPEG and Cinepak.
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• Are the clips compatible with my Mac, PC or Unix/Linux computer?
  Yes. They should be. The clips are NOT platform specific, which means they will play on any of the machines that are properly equipped to handle the Quicktime file format.
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• Do you support international standards?
  At this time, we do not offer PAL format footage.
  If you'd like to contribute your PAL format footage to the Nature Library
  catalog, please view this page for instructions.
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• I'm using the footage for broadcast, what are some of the other applications where people are using the footage?
  Well, we've heard that people are using the clips for many things including
  but not limited to: corporate presentations, backgrounds, independent movies, documentaries, school projects, educational training, multimedia presentations, wedding videos, marketing CD-ROMs for resort hotels, establishing shots, family vacation videos, streaming video for the web, and effects textures.
  Feel free to let us know how you are using the clips.
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• Why am I unable to view the movie samples?
  If the video does not play at all, the most likely reason is that you do not
  have Quicktime 3 or higher installed on your computer, or the plug-in for
  Quicktime 3 or higher is not loading in your browser. For further information
  on troubleshooting Quicktime:
  Windows users, please see this page.
  Macintosh users, please see this page.
  Or, alternately, you could click here to download the standalone installer
  which does not require an internet connection during initial installation.
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• Do the clips include sound?
  No. It is not our goal to provide audio, we are solely video oriented.
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• What happens after I place my order?
  Once you complete your order, you will receive a confirmation e-mail at the address you specified - NOTE: It may end up in your 'spam' folder in your e-mail so check that if you haven't received your download link in a few hours time. In that e-mail, direct download links will be supplied that will allow you to simply download the footage right to your computer's hard drive.
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• Am I able to obtain my purchased clips on video tape?
  In a word, no. Nature Library only supplies our footage via digital download over the internet.
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• Will the clips playback on a widescreen plasma TV?
  This is an interesting question and a complicated question. The footage is shot at a resolution of 720x480 which is the format/size of normal (non-wide) TV signal. The footage currently available on Nature Library will playback on these newer wide format televisions but will be horizontally cropped with black bars. Some of the newer wide format televisions have a feature though to 'fit' the older signal to the wider television screen so it will fit and playback the wider format, only it'll be slightly stretched.
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• Will the videos repeat when they are done playing?
  No. The video footage available here at Nature Library is encoded in such a way that repeating is not a feature. In Quicktime Pro though, there is an option to 'loop' the clip upon playback. If you are putting the clips into another application as part of a presentation, I would suggest checking the help documents to see if you are able to loop or repeat video clips that you include and what, if any, restrictions there might be.
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• I have not received my download link via e-mail, what should I do?
  Your download link, which will be coming from TradeBit.com, are sometimes filtered into a 'spam or junk' folder. If you have not received your confirmation e-mail within a few hours of your purchase, please, either check those locations mentioned above or contact us and we'll get that link to you.
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  Have a question that we didn't answer? Ask it right here and we'll do our best to get you an answer. We might even add it to the list to share with others.